From the team
Notes on client intake.
What we've learned helping UK law firms and accountancy practices stop losing enquiries to slow response times.
Conversion
Why 67% of clients hire the firm that calls back first
Speed of response is the single biggest factor in whether a prospective client picks your firm, or the next one on Google.
22 Apr 20262 minReadEconomics
The £1.34M problem hiding inside UK law firms
A breakdown of the lost-revenue maths most managing partners haven't run on their own enquiries.
8 Apr 20262 minReadOperations
What good client intake looks like in 2026
A field guide for partners who want to fix intake without hiring a third receptionist or buying another CRM.
19 Mar 20263 minRead